Legal Information & Return Policy

Legal Information

Tuning-X is an officially registered company under the following details:

Company name: Tuning-X

Company registration number: EL300402674

Registered company address Sampsountos 4, Giannitsa, 58100 Greece

Warehouse address: 2km Giannitsa – Edessa (Industrial Area B), 58100, Giannitsa, Greece

Customer service email: [email protected]

14-Day Return Policy

At Tuning-X, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free 14-day return policy.

Terms and Conditions:

1. Eligibility: To be eligible for a return, items must be unused, unworn, and in their original packaging, with all tags attached.
2. Initiating the Return: Contact our customer service team within 14 days of receiving your order to initiate the return process. You can reach us via [email protected]
3. Return Shipping: Customers are responsible for the cost of return shipping unless the item received was defective or damaged upon arrival.
4. Refund Processing: Once we receive your returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method within 5 business days.
5. Exclusions: Certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged.
6. Condition of Returned Items: Returned items must be in their original condition to qualify for a refund. Any items that show signs of use, damage, or alteration may not be accepted for return.
7. Restocking Fee: A restocking fee may be applicable for certain returns, especially for items that require significant repackaging or refurbishing.
8. Exchange Option: If you wish to exchange an item for a different type, please contact our customer service team to arrange for an exchange.
9. Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange unless they are defective or damaged.

By shopping with us, you agree to abide by the terms and conditions of our return policy.

If you have any further questions or concerns regarding our return policy, please don’t hesitate to contact us. We’re here to ensure your shopping experience with us is nothing short of excellent.

Thank you for choosing Tuning-X.com we appreciate your business!